HOW DO I NAVIGATE YOUR WEBSITE?
Our layout makes it almost impossible to order the wrong part for your vehicle! Begin browsing by using our Select Your Vehicle page. Once you have selected your vehicle, you will be brought to their accessory section. Underneath the photo and model description at the top of the page are its subcategories. From there you will select your vehicle's model year. This will display all of the parts and accessories that we offer that are compatible with your Model and Model Year. If you ever have any questions about an item's fitment, please use our Contact Us form or give us a call at 1-888-389-3569.
WHERE DO YOU SHIP TO?
Shipping is only accessible to the 48 contiguous states.
WHEN WILL MY ORDER SHIP?
While we stock a lot of items in-house, some items may need to be ordered from our off-site warehouse and can take additional time to process. You can find a more accurate estimate of when your order will ship by looking at the full description of the item(s) that you ordered. Please refer to our shipping policy for in transit times with our shipping provider.
MY ITEM ARRIVED DAMAGED, WHAT DO I DO NOW?
If you received an item that is damaged, please send photos of the damaged item as well as the box it arrived in to: firstname.lastname@example.org. Include your name and order number in the email. This will help us expedite the process and get your replacement out quicker.
THIS ITEM DOESN'T FIT MY CAR - NOW WHAT?
If the item you received doesn't fit your car, please send photos of the Manufacturer Part Number on the item itself (or the VW box/bag it came it) as well as your Vehicle Identification Number (VIN) to: email@example.com. Include your name and order number in the email. This will help us figure out if you received the correct product for your vehicle.
I WANT TO MAKE A RETURN. HOW DO I START THE PROCESS?
Please refer to our return policy to see if your order qualifies for a return. If it does, please use our Contact Us form to send the return request. Please include your name, phone number, email address, order number, and reason for return. You may also email this information directly to: firstname.lastname@example.org. If you would prefer to initiate the return over the phone, please call 1-888-389-3569. Please note that all returns must be in new condition with no damage and in their original packaging.
I SEE A CHARGE FROM GARVEY KIA VOLKSWAGEN ON MY CREDIT CARD STATEMENT?
VWAccessoriesShop.Com is partnered with Garvey Volkswagen & Garvey Kia of Queensbury, NY. Please keep this in mind when you view your credit card statement.